Feeling “Down” About Your Business? Assessing The Impact Of Downtime

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August 10, 2017

It’s something that doesn’t bear thinking about a lot of the time, but we have to factor in cost for every single aspect of our business. The impact of downtime and system failures is something that we seldom prepare for. But these are the things which have the biggest impact on how we are able to do business, and we rely on technology to do a high percentage of our work for us (if not all of it). We only have to witness the chaos that airports are plunged into when there’s a system failure or the more recent example of the NHS in the UK suffering from a hack which resulted in countless issues in terms of dispensing medication as well as delaying operations. So what can you do to minimize these problems?

Outsource To A Reputable Company

When it comes to protecting your software and sensitive files you need the right company for the right budget, and there are plenty of outsourced IT services that are very aware of the impact downtime can have on the ability to run a business properly. Even the most basic computer issues can be rectified with the right protection in place. And as every startup company may feel the impact of technical problems on occasion, if you are able to outsource your work to people that can work remotely, this will also cut down on your in-house issues. As a lot of people are requesting to work at home these days, it’s a very sensible option to outsource to remote workers or to have permanent staff working remotely.

Analyze The Downtime

The facts and figures behind how much productivity is lost due to downtime is what you need to see how you can best progress with eliminating these issues. What you need to do is to track what sort of downtime is happening and to integrate software or a tracker that is able to detect when the system isn’t being used. Or use analytics tools that are provided by companies like Google, and you can see over a period of time where there are lulls in productivity, you can correlate this to specific reasons, and from there you can begin to make a more organic change from the inside. Analytics has been an indispensable tool in the modern business when it comes to tracking customer calls and how businesses interact with customers, but it’s also a great way to see if you’re making the most of your staff.

Ask For Employee Input

This might be the best way to improve communication within your business, as your staff is the frontline and they will know when there are certain lulls in the process. So it’s best to speak to them and to get their opinions on how downtime can be managed better. They are the people that system downtime will have the biggest impact on, so you need to speak to them to get their opinions.

It’s all about making a concerted effort to address the issues internally for your business to progress, especially when you are starting out. System downtime, as well as staff downtime, are big parts of the major factors which have to be changed.