IT problems are often the most commonly found and commonly hated issues that can arise in your firm. Simply asking someone who works in your IT department how they’re doing, and while they often look relaxed in front of their terminal, they will likely be juggling many issues that have surfaced. This is why your IT professional is often one of the most important people on your team, to the point where they should often be given ‘unsung hero’ status.
However, not every business can afford a full IT department, or even an IT technician. In these instances, managing your presence online and within your office is of maximum importance. IT problems that aren’t identified can spell big errors in the future that are hard to come back from.
This can all sound quite mysterious without a solid understanding of what to look for, especially if your competency in the IT world leaves something to be desired. We’d like to help educate you in this regard. IT consultancy like Mustard IT can help you avoid plenty of these issues from the get-go, so be sure to use them effectively. Without further ado:
While downtime happens to every firm, even Google and Amazon on occasion, for a small business this can be severely damaging. If your customers are unable to access you, how are they supposed to use your service? Not only that, but being down from a support perspective can seem somewhat negligent, and a customer might infer that you don’t care about their ticket, even if your downtime reason is perfectly legitimate. Sometimes, external server hosting goes down, or you may suffer a DDoS attack from a group of unscrupulous technophiles. However, making sure that your own systems never bear the burden of fault will help you stay more secure and responsive to all manner of business dealings you have with your firm.
Your IT systems being compromised is often a worry that larger firms have restless nights over. Not only does an inferior security structure open you up to the increased risk of downtime, but personal information about your firm might be stolen. This can amount to a form of corporate espionage, and this can severely throw a spanner in the works of your firm. Not only this, but an even worse outcome is having your clients stored information stolen, as they are placing a burden of trust and responsibility on you when providing you with it.
It’s likely that your contractual end of the bargain does not hold up if you have an issue here, and that can get you in all sorts of legal trouble. Just look at how damaged the reputation of Equifax is after the majority of their service accounts and details became compromised. For this reason, installing some of the best antivirus, encryption, VPN and corporate policy regarding your IT systems is of absolute paramount importance.
Knowing how to succeed is often underpinned by knowing what to avoid. We hope that with these tips, you find your road to online competency that little bit easier.